Shipping policy

Shipping Policy

Last updated: 12 October 2026
Business name: Von Rondon Art
Location: Dubai, United Arab Emirates
Email: contact@vonrondonart.com
Website: www.vonrondonart.com

At Von Rondon Art, we take great care in preparing and shipping every artwork to ensure it arrives safely at its destination.

Whether you are purchasing an original hand-painted painting by Jessica Von Rondon or a fine art canvas print, we aim to provide a reliable and transparent delivery experience.

Please review the following information regarding order processing, worldwide shipping, delivery estimates, and customs charges.

1. Worldwide Shipping

Von Rondon Art offers shipping within the United Arab Emirates and internationally, subject to destination availability and applicable shipping restrictions.

Shipping costs are calculated at checkout based on your delivery address, artwork dimensions, order details, and available shipping methods.

Original Hand-Painted Paintings

All original paintings are carefully packaged and shipped directly from Jessica Von Rondon's studio in Dubai, United Arab Emirates.

Fine Art Canvas Prints

Canvas prints are professionally produced and dispatched through our international production partners.

Depending on the delivery destination and production availability, facilities may include:

  • Czech Republic: Prague

  • Spain: Barcelona

  • United Kingdom: London

  • United States: Dallas, Los Angeles, Sacramento, and Raleigh

  • Canada: Toronto and Vancouver

  • Australia: Melbourne

Canvas prints are generally fulfilled through a suitable production facility based on destination, capacity, and availability.

The production and dispatch location may differ from the customer's country of residence.

2. Order Processing and Production Times

Processing times vary depending on whether you order an original painting or a fine art canvas print.

Fine Art Canvas Prints

Canvas prints are produced after an order is placed.

Estimated production times:

  • Standard production: Usually 1–2 business days.

  • Extended production: Occasionally 4–5 business days, depending on the product, size, and production facility.

Production time is separate from shipping and delivery time.

Once your canvas print has been produced and dispatched, you will receive a shipping confirmation email with tracking information.

Original Hand-Painted Paintings

Original paintings are carefully inspected, prepared, and securely packaged before dispatch.

Preparation time may vary depending on artwork dimensions, finishing requirements, and framing selections.

Custom Floating Frames

If you request a floating frame for an original painting, please allow an additional 3–4 business days for custom framing before dispatch.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Times

The following delivery times are estimates and may vary depending on destination, customs procedures, and courier availability.

Original Hand-Painted Paintings

All original paintings are dispatched from Dubai, United Arab Emirates.

United Arab Emirates

Estimated delivery: 2–3 business days, usually after the artwork is ready for dispatch.

International Orders

Estimated delivery: Approximately 4–5 weeks, depending on the destination country.

International shipping times may vary due to artwork size, shipping arrangements, customs clearance, and destination-specific requirements.

Please note that custom framing and any additional artwork preparation time are separate from the delivery estimates above.

Fine Art Canvas Prints

Canvas print delivery estimates apply after production is completed and the order has been dispatched.

Estimated shipping times:

  • Europe and United Kingdom: 2–7 business days.

  • United States and Canada: 3–7 business days.

  • Australia: 4–8 business days.

  • United Arab Emirates: Delivery varies depending on the production facility and international shipping arrangements.

  • Other International Destinations: Delivery times depend on the destination and available courier services.

For UAE canvas print orders, please note that production may take place outside the UAE. Therefore, the 2–3-business-day UAE delivery estimate for original paintings does not apply to canvas prints.

All delivery estimates are approximate and are not guaranteed arrival dates.

4. Shipping Costs

Shipping charges are calculated automatically during checkout.

Costs may vary according to:

  • Delivery country and address.

  • Artwork size, dimensions, and packaging requirements.

  • Whether the order contains an original painting or canvas print.

  • Production or dispatch location.

  • Available courier and shipping methods.

The applicable shipping cost will be displayed before payment is completed.

5. Packaging and Artwork Protection

We understand that artwork requires careful handling during transportation.

Original Paintings

Original paintings are carefully packaged in Dubai to protect the painted surface, sculptural textures, delicate finishes, and overall condition of the artwork.

Packaging methods may vary depending on the size, weight, and materials used in each painting.

Canvas Prints

Fine art canvas prints are professionally packaged by our production partners using suitable protective materials to help reduce the risk of damage during shipping.

We work with established production and courier partners to support safe delivery.

6. Order Tracking

Once your artwork has been dispatched, you will receive a shipping confirmation email containing tracking information.

You can use the tracking link to monitor your shipment through the courier's website.

Tracking updates may take some time to appear after dispatch.

If you have not received your tracking information, please contact contact@vonrondonart.com with your order number.

7. Customs, Import Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.

Unless expressly included during checkout, these charges are the responsibility of the customer and are not included in the artwork's purchase price or shipping fee.

Customs regulations and charges vary between countries.

Customers are responsible for providing any information reasonably required by customs authorities for import clearance.

Customs processing may also affect estimated delivery times.

8. Delivery Delays

We aim to ensure that orders are prepared and shipped within the estimated timeframes.

However, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Customs inspections or clearance procedures.

  • Courier delays or transportation disruptions.

  • Weather conditions.

  • Public holidays and peak shipping periods.

  • Incorrect or incomplete delivery information.

  • Production or fulfilment disruptions.

If your order experiences a significant delay, please contact us so we can assist with tracking and investigate the shipment where possible.

Nothing in this policy limits any mandatory consumer rights relating to delayed or undelivered goods.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure that your name, delivery address, contact number, and postal information are correct.

If you notice an error after placing an order, contact us immediately at contact@vonrondonart.com.

We will make reasonable efforts to update the delivery details before dispatch, although changes cannot always be guaranteed once an order has entered production or shipping.

Additional charges arising from incorrect delivery information may be payable by the customer where permitted by applicable law.

10. Damaged, Missing or Incorrect Deliveries

Please inspect your artwork as soon as it arrives.

If your order arrives damaged, contains the wrong item, or appears incomplete, please contact us within 48 hours of delivery, where possible.

Email contact@vonrondonart.com and include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the artwork.

  • Photographs of the external and internal packaging.

  • Close-up photographs of any visible damage.

Please retain the original packaging until the issue has been reviewed.

We will investigate and arrange an appropriate remedy, which may include repair, replacement, or refund, depending on the circumstances and applicable law.

Missing or Lost Packages

If your order has not arrived within the expected timeframe, please contact us as soon as possible.

We will assist with tracking enquiries and investigate the shipment with the relevant courier or production partner.

The 48-hour notification request does not restrict statutory rights relating to damaged, defective, lost, or undelivered goods.

For further details, please review our Return & Refund Policy.

11. Order Cancellations and Shipping Changes

Orders may begin processing or production shortly after payment confirmation.

Canvas Prints

Once canvas print production has begun, cancellation or modification may no longer be possible.

Original Paintings

Cancellation or delivery changes should be requested as soon as possible, preferably before dispatch.

Custom and Commissioned Artwork

Special orders may have additional cancellation conditions communicated before purchase.

All cancellation requests are subject to the order's processing status and applicable consumer protection laws.

For assistance, contact contact@vonrondonart.com.

12. Contact Information

For questions about shipping, delivery times, tracking, customs, or an existing order, please contact:

Von Rondon Art
Jessica Von Rondon
Dubai, United Arab Emirates

Email: contact@vonrondonart.com
Phone: +971 50 399 5815
Website: www.vonrondonart.com

We are happy to assist with shipping enquiries and will make reasonable efforts to ensure your artwork reaches you safely.

Thank you for choosing Von Rondon Art and supporting original artwork by Jessica Von Rondon.